Managing Subscriptions
Learn how to manage your GenerateBot subscription and billing settings.
Everything you need to know about managing your GenerateBot subscription.
Viewing Your Subscription
Current Plan Details
Navigate to Settings → Billing to see:
- Plan name and type
- Monthly price
- Included credits
- Next billing date
- Payment method
Usage Statistics
View your usage:
- Credits used this month
- Credits remaining
- Usage history
- Per-feature breakdown
Making Changes
Upgrading
To upgrade your plan:
- Go to Settings → Billing
- Click "Change Plan"
- Select a higher tier
- Review changes
- Confirm payment
What happens:
- Immediate access to new features
- Pro-rated charge for remaining period
- New credit allocation
Downgrading
To downgrade:
- Go to Settings → Billing
- Click "Change Plan"
- Select a lower tier
- Confirm downgrade
What happens:
- Access continues until current period ends
- Lower tier starts next billing cycle
- Credits adjust accordingly
Canceling
To cancel your subscription:
- Go to Settings → Billing
- Click "Manage Subscription"
- Select "Cancel Subscription"
- Choose reason (optional)
- Confirm cancellation
What happens:
- Access continues until period ends
- No further charges
- Data retained for 30 days
- Can reactivate anytime
Payment Management
Updating Payment Method
- Go to Settings → Billing
- Find Payment Methods
- Click "Add" or "Edit"
- Enter new card details
- Save changes
Failed Payments
If a payment fails:
- You'll receive an email
- Grace period starts (usually 3-7 days)
- Update payment method
- Retry payment
- Service continues if successful
Payment History
View all payments:
- Go to Settings → Billing
- Find Payment History
- See all transactions
- Download invoices
Billing Cycles
Monthly Billing
- Charged on same date each month
- Credits reset monthly
- Cancel or change anytime
Annual Billing
- Single yearly payment
- Significant savings
- Credits provided upfront
- Committed for 12 months
Pro-Rating
When changing plans mid-cycle:
- Upgrades: Charged difference immediately
- Downgrades: Credit applied to next bill
Invoices & Receipts
Accessing Invoices
- Go to Settings → Billing
- Find Billing History
- Click any invoice
- View or download PDF
Invoice Contents
Each invoice shows:
- Invoice number
- Billing period
- Plan details
- Amount charged
- Tax information
- Payment method
Automatic Receipts
Receipts sent automatically:
- After each successful payment
- To your account email
- Includes all necessary details
Special Situations
Pausing Subscription
Need a break?
- Contact support
- Discuss pause options
- Limited availability
Reactivating
After cancellation:
- Sign in to your account
- Go to Billing
- Choose a plan
- Payment processed
- Access restored
Account Closure
To fully close your account:
- Cancel subscription first
- Contact support
- Request account deletion
- Data permanently removed
Team Subscriptions
Team Billing
For team accounts:
- Single bill for team
- Credits shared
- Admin manages billing
- Per-seat options available
Adding Team Members
May affect billing:
- Some plans have seat limits
- Additional seats may incur charges
- Check your plan details
Troubleshooting
Payment Declined
Common causes:
- Insufficient funds
- Expired card
- Bank security block
Solutions:
- Try different card
- Contact your bank
- Update payment details
Wrong Charge Amount
If amount seems wrong:
- Check for pro-rating
- Review plan changes
- Contact support
Missing Features
After upgrade:
- Sign out and back in
- Clear browser cache
- Contact support if persists
Support
Billing Questions
- Email: support@generatebot.com
- Response within 24 hours
- Include account email
Urgent Issues
For access problems:
- Email: support@generatebot.com
- Explain situation clearly
- Faster response for urgent cases